What other charges might I be billed for?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

What other charges might I be billed for?

Disconnection and reconnection charges

Description Explanation Cost (ex-VAT)
De-energisation fee (non-payment) Disconnection due to non-payment £66.00
De-energisation fee (other than non-payment) All other disconnections £66.00
Re-energisation fee (non-payment) Reconnection where property was disconnected due to non-payment £66.00
Re-energisation fee (other than non-payment) All other reconnections £109.00

 

Electricity meter and service charges

Description Explanation Cost (ex-VAT)
Meter exchange charge Cost of changing your meter type e.g., from Standard to Economy 7. This doesn't apply the first time you change your meter type. £323.00
Test meter accuracy Charged only if you requested it and no problems are found with your meter £75.00
Investigate physical metering Includes meter faults, damage and other problems. Charged only if you requested it and no problems are found. £75.00
Special reading If you request a technician to read your meter i.e., in the instance you're unable to read it £37.50
Special reading (dispute) If you dispute a meter reading and request a technician to come and read your meter. You will only be charged if no problem with the original reading can be found. £56.50

 

Additional Details

Find out more about connection, metering and service charges from NIE Networks, which owns and operates the electricity transmission and distribution network.