When will my direct debit be taken out of my account?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

When will my direct debit be taken out of my account?

Your direct debit will be taken out of your account 14 days after your bill is issued. This is shown as the 'Payment Due Date' on your bill.

Any extra non-direct debit payments you have made up to 5 days before the Payment Due Date will be taken off the balance of your direct debit; payments made after this will be credited to your next bill. 

Payments and Refunds

    Messenger Icon 2   
Monday to Friday
8am - 8pm

Weekends and Bank Holidays 
10am - 6pm  

0345 601 9093

Monday to Friday