How do I get my refund on a closed account?

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Help Centre

How do I get my refund on a closed account?

If you pay your bills by direct debit you will usually receive a refund automatically to your bank account within 60 days of your final bill issuing. If don’t pay your bill by direct debit and are due a refund please contact our customer service team.

If we don’t hear from you and you’re due a refund on a closed account we will write to you reminding you to contact us.

Payments and Refunds

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Monday to Friday
8am - 8pm

Weekends and Bank Holidays 
10am - 6pm  

0345 601 9093

Monday to Friday