How do I check if I’m due a refund when my account closes?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

How do I check if I’m due a refund when my account closes?

If your account is in credit you may be due a refund. A credit balance will display on the bill as a minus figure or with the words “in credit” on your My SSE Airtricity online account Examples of both below.

On your bill:


On your online account:

If you have any questions about your balance you can always contact our Customer Service team.

Payments and Refunds


Phone
0345 601 9093

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays 
10am - 6pm 

    Messenger Icon 2