Prepayment meter
If the PowerCode you received is longer than normal this means your electricity prices have recently changed. When this happens you will be given a special 40 or 60-digit PowerCode instead of the normal 20-digit one, which will update your meter with the new rates as well as crediting your top-up.
Monday to Friday
8am - 6:30pm
Saturday and Bank Holidays
10am - 6pm