SSE Airtricity N. Ireland: Prepayment Meter - What do I do if I lose my PowerCode before keying it into my meter?

How can we help you?

Prepayment meter

If you lose your PowerCode before keying it into your meter, you can replace it by:

Calling our Customer service team on 0345 601 9093 with your KeyPad meter number, or
Visiting the Post Office, PayPoint outlet or Payzone outlet where your payment was made, bringing your KeyPad card.

Your last PowerCode will then be re-issued free of charge.

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Monday to Friday
8am - 6:30pm

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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Information

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.