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Prepayment meter

What do I do if I lose my power code before keying it into my meter?

If you lose your PowerCode before keying it into your meter, you can replace it by:

  1. Calling our Customer service team on 0345 601 9093 with your KeyPad meter number, or
  2. Visiting the Post Office, PayPoint outlet or Payzone outlet where your payment was made, bringing your KeyPad card.

Your last PowerCode will then be re-issued free of charge.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.