What do I do if my KeyPad card gets lost or stolen?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

What do I do if my Prepayment meter card gets lost or stolen?

If you lose your Keypad card don't worry - it can't be used with any other meter and you won't lose any credit. Just call our Customer Service team on 0345 601 9093 to report the loss and we'll send a new card out to you within 10 days.

Topping up without your card

If you're running out of credit and need to buy a top-up without your card, just contact our Customer service team on 0345 601 9093 to get your KeyPad Premise number. You can then use this to top-up as you normally would.

 

Prepayment Meter