How can we help you?

Moving house

I’ve postponed or cancelled my move. What should I do?

If you have postponed or cancelled your move you need to contact us and let us know.

This is especially important if you have already submitted your final meter reading as without notice we may close your account and disconnect your supply, which you will incur charges for.

Contact us:

  1. Call us on 0345 601 9093 (Monday to Friday, 8am – 6.30pm)

Please have your SSE Airtricity account number and MPRN to hand – you can find this on your bill.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.