I'm moving and I want change the meter/address on my contract

Your account is specific to your property, so you can’t transfer it when you move. You’ll need to close your existing account and open a new account for your new home.

To close your existing account, you will need:

• Meter readings from your last day in the property
• Your new address so we can send your final bill
• Contact details for your old property – either the landlord if you were renting or the new occupiers if you were selling.

To open your new account, you will need:

• For electricity – the MPRN of your new property
• Meter reading(s) from your new property on the day you move in (this is optional, but it helps make your first bill more accurate).