I didn't get any official letter from SSE Airtricity. Am I switched?

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Help Centre

I didn't get any official letter from SSE Airtricity. Am I switched?

No, you're not officially an SSE Airtricity customer until you receive a Welcome Letter. You should receive this within 3 weeks of signing up and it will contain:

  • Confirmation your switch to SSE Airtricity, and
  • Your SSE Airtricity account number.

If you haven’t received a letter within 3 weeks, please contact our Customer Service team.

If your name, email, address or phone number weren’t entered correctly during sign-up, we may be unable to contact you if there’s a problem, so please get in touch. 

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0345 601 9093

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Monday to Friday
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