How can I check the status of my switch?

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What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

How can I check the status of my switch?

The best way to check the status of your switch is to see where you are in the switching process and what you should have received. We can only give estimates about how long the process will take as timings vary between customers, and parts of the switch are determined by other parties e.g., verifying your meter reading.

You should contact our Customer Service team if you experience a delay, i.e., if you don't receive:

  • Your Welcome Letter within 3 weeks, or
  • Your first SSE Airtricity bill within 8 to 10 weeks.

Just switched


Phone
0345 601 9093

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays 
10am - 6pm 

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