Who do I contact if there's a fault with my connection?

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Help Centre

Who do I contact if there's a fault with my connection?

If there’s a fault with your connection you should contact NIE Networks. They are responsible for responding to all faults and emergencies throughout Northern Ireland, no matter which electricity supplier you are with.

You can contact NIE Networks, 120 Malone Road, Belfast, BT9 5HT, on 03457 643 643 (24 hours) to report:

  • Loss of supply 
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations 

Faults and Emergencies