Typical faults include loss of supply, cable dig-ins and fallen power lines but for more information on faults and electricity safety please visit the NIE Networks website. If there’s a fault with your connection, you should contact NIE Networks:

1. Phone - 03457 643 643 (24 hours a day for failure of supply. Monday – Friday 8.30am-5pm for general enquiries excluding public and bank holidays)
2. Post - NIE Networks, 120 Malone Road, Belfast, BT9 5HT

NIE Networks are responsible for operating and maintaining the electricity network in Northern Ireland, no matter which supplier you’re with.