SSE Airtricity NI: If an engineer calls out to my house to carry out work, what measures will be taken to ensure we are both safe?

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Help Centre

I’m having an issue with my boiler and I’d like someone to call out, are you still taking bookings?

We are not undertaking work in any properties where the individual is self-isolating due to either actual or suspected COVID19. If an engineer is doing responsive repairs at your property, they will be fully equipped with personal protective equipment following the latest government and expert advice. For your protection and ours, our staff if they are undertaking work in your home, will ask for your co-operation to observe a social distance while we complete our work.