What happens if I change my mind?

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Help Centre

What happens if I change my mind?

After you sign-up you have a 14 calendar day cancellation period (because that's the law) during which you can cancel your switch.

The 14 calendar day Cancellation Period is a consumer protection regulation that gives you the option of cancelling your agreement with us before your registration is finalised. It begins after you sign up and you can choose to cancel your switch at any point during this time. 

If we don’t hear from you during your cancellation period, we will begin processing your registration with SSE Airtricity as requested.

After this you can still switch at any time, but if you choose a fixed-term contract you may be required to pay a termination fee. You can check the terms and conditions to find out how much this will be.

The fine print


Phone
0345 601 9093

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays 
10am - 6pm 

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