Customer service levels

Our Codes of Practice provide detail on the many different services we provide our customers. They have been developed in consultation with the Northern Ireland Authority for Utility Regulation and the Consumer Council for Northern Ireland. These codes of practice are here to make sure our product and services meet the needs of our customers.

Customer Service Levels

• This ensures that the expected customer service levels are delivered and that customers are protected when interacting with their service providers.
• For more information, visit Code of Practice (PDF).
• We also have an additional list of useful contacts (PDF) available.