Prepayment meter customers

Our Codes of Practice provide detail on the many different services we provide our customers. They have been developed in consultation with the Northern Ireland Authority for Utility Regulation and the Consumer Council for Northern Ireland. These codes of practice are here to make sure our product and services meet the needs of our customers.

Prepayment Meter Customers

• Let Pay As You Go give you flexibility and control over your electricity bill.
• You can find out more by downloading our Code of Practice (PDF) or by contacting us on 0345 601 9093.
• Keypad Meter User Guide (PDF).
• We also have an additional list of useful contacts (PDF) available.