How can we help you?

Budget plan

Who's eligible?

The new Budget Plan is available to all electricity customers who:

  1. Pay by direct debit
  2. Receive their bills by email
  3. Have one MPRN per account

If your account is in arrears you may still be eligible for the Budget Plan. Find out by calling our Customer Service Team on 0345 601 9093.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.