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Account details
How do I close my account?
If you want to close your account you’ll need to provide us with:
- Meter readings taken on the same day you notify us
- If you’re moving, a forwarding address so we can send out your final bill
These aren’t necessary, but if you don’t supply them your property could be disconnected:
- If you’re renting: contact details for the new tenants or your landlord
- If you’re selling: contact details for the new occupants or estate agent
Once you have all your details just call our Customer Service team on 0345 601 9093 to close your account.
Phone us
0345 601 9093
Monday to Friday
8am - 6pm