Bereavement support

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Help Centre

Bereavement support

We understand how difficult it is when someone passes away. Our dedicated team of advisors are here to help. We will need to ask you a few questions, please try to have the following information available:

  • Your relationship to the account holder
  • Details of the account (i.e. Account or MPRN Number)
  • Date the account holder passed away
  • Name and contact number of the person who is now responsible for the property 
  • Meter readings if possible

Call our dedicated bereavement specialists on 0345 605 58 53 and we’ll resolve any account queries as quickly as possible.