Why is my bill higher than expected?
There are a number of reasons why your bill may appear higher than normal:
- It may have been calculated on an estimated reading
- You could have come off introductory rates
- Your rates may have gone up if you changed from direct debit or cancelled eBilling
- Your usage could have changed.
If your bill was estimated, you should check your meter and submit a reading. We will then apply any credit you are due towards your next bill. Sending us regular meter readings will help ensure your usage is up to date.
If you've checked all of the above and still feel there is a problem with your bill, please contact our Customer Service team on 0845 601 9093 at least 5 days before the payment due date to discuss your options.
Are you getting all of our discounts? Sign up to eBilling and Direct Debit for the best rates.