When will my direct debit be taken out of my account?
Your direct debit will be taken out of your account 14 days after your bill is issued. This is shown as the 'Payment Due Date' on your bill.
Any extra non-direct debit payments you have made up to 5 days before the Payment Due Date will be taken off the balance of your direct debit; payments made after this will be credited to your next bill.
You don’t need to wait for your bill to start paying it. Make extra top-up payments at any time using any payment method you like.