I don’t have enough in my account to cover my direct debit. What can I do?
If you know there won't be enough money in your bank account to cover your direct debit, you should call our Customer Service team on 0345 601 9093 at least 5 days before your payment due date to cancel it.
If it’s less than 5 days before your payment is due, unfortunately we won’t be able to cancel your direct debit as it will already be initiated with your bank.
Other ways to pay your bill
To spread your payment throughout the month, you can use any of our payment methods – and without cancelling your direct debit.
If you make a payment up to 5 working days before your next bill is due to be paid, your direct debit payment will be reduced by that amount. If you make a payment less than 5 days before your payment due date we’ll carry the payment over to your next bill, so you will have less to pay next time.
What happens if your direct debit is unpaid
If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee.
If you don’t cancel your direct debit we will try to process it again immediately. We will attempt this three times in total. You will incur a charge for each unsuccessful attempt.
If your direct debit is returned unpaid three times, you will have to:
- Pay a security deposit of £200 if you’re a homeowner, or increase your security deposit to £300 if you’re renting
- Switch your payment method to non-direct debit, losing any direct debit discounts
If you are having difficulty paying the outstanding balance on your account, please contact our Customer Service team as soon as possible on 0345 601 9093 so we can arrange a payment plan that suits you.
Check out the new My SSE Airtricity – we’ve made it easier to manage your account online.