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Who do I contact if there's a fault with my connection?

If there’s a fault with your connection you should contact Northern Ireland Electricity Networks Limited Transmission and Distribution. They are responsible for responding to all faults and emergencies throughout Northern Ireland, no matter which electricity supplier you are with.

You can contact Northern Ireland Electricity Limited, 120 Malone Road, Belfast, BT9 5HT, on 03457 643 643 (24 hours) to report:

  • Loss of supply 
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations


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