Most common questions and topics

  1. How do I view my bill online?
  2. Meter reading guide: How to read your electricity or gas meter
  3. Your bill explained
  4. My meter box is locked. How do I get a meter key?
  5. Ways to Pay
  6. Why is my bill higher than expected?
  7. How do the rates work?
  8. Can I pay online?
  9. How do I submit a meter reading?
  10. What is a 'standing charge'?