Christmas Opening Hours

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Christmas Opening Hours

Our contact centre opening hours this Christmas

  • 24 December: 8am – 4.30pm
  • 25 December - 28 December: Closed
  • 29 December - 31 December: 8am – 4.30pm
  • 1 January: Closed

Please note that Friendly Credit will run until 11am the following day on December 24 - 31. On December 25 and January 1 Friendly Credit will not expire due to these two days being bank holidays. After that time, insufficient credit will result in loss of power, so we strongly advise you to top up.

You can top up online, or you can top up in store at your local PayPoint outlet.

For more information, please see: What happens if I run out?

If you have an Electrical emergency please see: Faults and Emergencies.

If you have a gas emergency please see: Gas Emergency.

Wishing all of our customers a safe and happy Christmas and all the best for 2021.