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Codes of Practice

Codes of Practice

Our Codes of Practice provide detail on the many different services we provide our customers. The Northern Ireland Authority for Utility Regulation has approved the Codes of Conduct under the terms and conditions of our Supply License. We have also consulted with the Consumer Council.

These codes of practice are here to make sure our product and services meet the needs of our customers.

Download a copy of our Codes of Practice here.

Code of Practice on the Efficient Use of Electricity

We aim to offer you the best advice available to help you maximise energy efficiency in your home and to reduce your energy

Code of Practice on the Efficient Use of Electricity in your Business

Our trained staff can advise you how to maximise energy efficiency in your business and help reduce your energy bills

Code of Practice on the Provision of Services for persons who are of Pensionable Age, Disabled or Chronically Sick

We promise to make using electricity as easy as we can, particularly if you are elderly or have a disability and we promise to ensure that the services we provide reflect your individual needs

Code of Practice on Payment of Bills

We will help to work out a payment arrangement if you need it

Code of Practice on Services for Prepayment Meter Customers

Let Pay As You Go give you flexibility and control over your electricity bill

Code of Practice on Complaints Handling Procedure

If you are unhappy with any aspect of our customer service we promise to deal with your complaint efficiently and effectively and within agreed timescales