A 'Reversal' takes place when you were previously issued a bill for the wrong amount. This can happen when:
If this happens, we’ll correct it on your next bill by ‘reversing’ (or refunding) the whole amount for the incorrect bill. This will appear on your bill as:
Where xxxx will be the invoice number from the incorrect bill.
We’ll then ‘charge’ the new correct bill amount, which is just the same as calculating the difference. This will appear as extra line items on your bill but it doesn’t mean you are being charged twice.
Any credit or debit due will be then be applied to your overall bill.
Where are my usage details or meter readings?
Why is my bill estimated?
How do I check the balance on my account?
What other charges might I be billed for?
How long do I have to pay my bill?
Northern Ireland Electricity Pass through Charges 2018/19
When will my direct debit be taken out of my account?
What is a standing charge?
I don't think the amount on my bill is right - what should I do?
Northern Ireland Renewable Obligations cost (ROCs) adjustment and Climate Levy Change (CCL)
What is a 'Reversal'?
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