Understanding Your Bill

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Help Centre

All topics

Understanding Your Bill

Where are my usage details or meter readings?

Usage details are displayed on the 2nd page of each bill.

Reports can be generated on SSE Airtricity Business Online. 

Why is my bill estimated?

We issue you a bill on the same day every month/2 months; As your meter is only read up to 4 times a year by the meter operator (NIE T&D), we have to estimate your consumption to ensure that you get your bill when you expect it.

Sometimes we will have an actual meter read but your bill may also contain some estimation. This is because we issue your bill on the same date every month/2 months and the read mightn't cover the full billing period. We’ll estimate your consumption from the actual meter read date to the end of your billing period.

This does not apply to Max Demand or Interval customers as your bills are not estimated. 

How do I check the balance on my account?

You can check the balance on your account at any time by logging into your online account. If you’ve just made a top-up payment, please allow up to 3 working days for this to be reflected in your account.

If you don’t have access to your online account you can find out your balance by contacting our dedicated Business Energy team. 

What other charges might I be billed for?

Disconnection and reconnection charges 

Description Explanation Cost (ex-VAT)
De-energisation fee (non-payment) Disconnection due to non-payment £109.00
De-energisation fee (other than non-payment) All other disconnections £109.00
Re-energisation fee (non-payment) Reconnection where property was disconnected due to non-payment £109.00
Re-energisation fee (other than non-payment) All other reconnections £109.00

Electricity meter and service charges 

Description Explanation Cost (ex-VAT)
Meter exchange charge Cost of changing your meter type e.g., from Standard to Economy 7. This doesn't apply the first time you change your meter type. £323.00
Investigate physical metering Includes meter faults, damage and other problems. Charged only if you requested it and no problems are found. £75.00
Special reading If you request a technician to read your meter i.e., in the instance you're unable to read it £37.50
Special reading (dispute) If you dispute a meter reading and request a technician to come and read your meter. You will only be charged if no problem with the original reading can be found. £56.50

Additional Details

Find out more about connection, metering and service charges from Northern Ireland Electricity (NIE), which owns and operates the electricity transmission and distribution network. 

How long do I have to pay my bill?

You have 14 days to pay your bill from the date it was generated. This is shown as 'Payment Due' on the front of your bill.

If your circumstances have changed and you’re having trouble paying your bill, please let us know as soon as possible to avoid any unnecessary charges.

If you’re a direct debit customer, make sure to do this at least 5 days before your payment due date so we can stop your direct debit from being initiated. 

Northern Ireland Electricity Pass through Charges 2019/20

Charges in your electricity contract include both the SSE Airtricity energy supply charges and Regulator approved Pass-Through Charges. As you can see in your contract, the SSE Airtricity energy supply charges will follow the agreed contractual risk management strategy e.g. fixed energy price, for the duration stipulated in the contract, and Pass-Through Charges will only change with approval by the Regulator.

The only differences in the charges set out below are the result of the Pass-Through Charges change, which have been approved by the Regulator for 2019/2020.

The Pass-Through Charges applied by NIE Networks, System Operator for Northern Ireland (SONI) and the Single Electricity Market Operator (SEMO) for the 2019/2020 period have now been set, and the changes to your contract prices are noted below. There are a few additional charges introduced via I-SEM and these are also shown below.

The net adjustments will be applied to your bill from 01 October 2019.

What are Pass-Through Charges?

Electricity Suppliers in Northern Ireland pay multiple different regulated charges and levies which they in turn must pass on to their customers through their billing and rates. Regulated charges for the use of the electricity distribution and transmission network in Northern Ireland and a levy known as the Public Service Obligation (PSO) are set by NIE Networks and the System Operator for Northern Ireland (SONI) and the maximum amount recoverable is approved by the Regulator. Other regulated costs, including capacity payments, are associated with the Integrated Single Electricity Market (I-SEM) and are set by the Single Electricity Market Operator (SEMO) and the maximum amount recoverable is set by the SEM Committee. Usually NIE Networks, SEMO and SONI set these charges, and the Regulator approves the charges, on an annual basis.

Pass through charges are applied equally to all suppliers.

Pass-through charges include

  • Transmission Use of Systems (TUoS)
  • Distribution Use of Systems (DUoS)
  • Public Service Obligation (PSO)
  • System Support and Services (SSS)
  • Supplier Capacity Charges price
  • Difference payment socialisation Multiplier
  • Residual Error Volume Price
  • Currency Cost price and currency Adjustment charge factor
  • Collection Agency Income Requirement (CAIR)
  • Market Operator Charges (MO)
  • Imperfection Charges
  • Northern Ireland Renewable Obligation (NIROC)
  • Availability charges
  • Standing Charge
  • Reactive Charge
  • Demand Capacity Charge*
*Customers who have demand capacity charge as pass-through within their contract.

How will the changes in pass-through costs impact my premises? 

The level of Pass-Through Charges applicable to your premises and the change in these costs from 01 October 2019 depends on Use of System (UOS) Code linked to your premise(s) which is explained on your advisory letter. All supply points connected to the electricity network have a connected UOS code. The UOS code is assigned by NIE Networks to the premise based on the network connection characteristics and metering configuration.

Dependent on the UOS code for the premise(s), the net adjustment to your current rates from their current level are detailed in the table below. 

SSE Airtricity’s pricing proposal set out the Pass-Through Charges that were used to calculate the tariffs. For any customers now coming towards the end of their contract term, the renewal quotation will reflect the 2019/2020 Pass-Through Charges and we won’t need to further update your bill.

Half hourly metering - net change to tariffs from 1st October 2019

Difference between April 2019 and Oct 2019(£/kWh)  

Standing charge Capacity charge
MV T035 +0.0185
MV T101 +0.0191 +0.0067
MV T102 +0.1565 +0.0025
MV T103 +0.1565 +0.0027
HV T201 +0.1542 +0.0065
HV T202 +0.5895 +0.0033
HV T203 +0.5895 +0.0042
Extra HV T301 +0.6179 +0.0010
Extra HV T302 +3.4742 +0.0003
Extra HV T303 +3.4742 +0.0012
TCON
Winter peak units Summer weekday - Day Summer weekend - Day Summer Night Winter weekday - Day (excl. Peak) Winter weekday - Day (Peak) Winter Night Reactive Power
MV T035 +0.0029 +0.0020 +0.0011 +0.0160 +0.0207 +0.0020 +0.0011
MV T101 +0.0026 +0.0015 +0.0009 +0.0120 +0.0112 +0.0015 +0.0009 +0.0139
MV T102 +0.0025 +0.0015 +0.0009 +0.0115 +0.0101 +0.0015 +0.0009 +0.0085
MV T103 +0.0025 +0.0015 +0.0009 +0.0117 +0.0105 +0.0015 +0.0009 +0.0110
HV T201 +0.0015 +0.0005 +0.0005 +0.0079 +0.0053 +0.0005 +0.0005 +0.0085
HV T202 +0.0013 +0.0005 +0.0005 +0.0060 +0.0023 +0.0005 +0.0005 +0.0052
HV T203 +0.0015 +0.0005 +0.0005 +0.0075 +0.0048 +0.0005 +0.0005 +0.0079
Extra HV T301 +0.0012 +0.0004 +0.0004 +0.0056 +0.0018 +0.0004 +0.0004 +0.0035
Extra HV T302 +0.0012 +0.0004 +0.0004 +0.0052 +0.0012 +0.0004 +0.0004 +0.0022
Extra HV T303 +0.0012 +0.0004 +0.0004 +0.0055 +0.0017 +0.0004 +0.0004 +0.0035
TCON +0.0011 +0.0004 +0.0003 +0.0051 +0.0012 +0.0004 +0.0003

Non half hour metering - net change to tariffs from 1 October 2019

Tariff Type / Uos Code Standing Charge £ per day £ per kWh
Popular T031 +0.0086 +0.0053

Tariff Type / Uos Code Standing Charge £ per day £ per kWh Day £ per kWh Night
Nightsaver T032 / T034 +0.0086 +0.0060 +0.0012

Tariff Type / Uos Code Standing Charge £ per day £ per kWh Hi £ per kWh Lo
Weekender T033 +0.0086 +0.0078 +0.0018

You can find a brief explanation of the changes in the Regulated Charges for 2019/2020 “Regulated Tariff Values – Information Note” which is on the Utility Regulator’s Website uregni.gov.uk. The I-SEM tariff components are explained on the SEMO committee website semcommittee.comunder I-SEM tariffs and Charges.

If you would like us to send you a copy of the detailed charges, have any questions about your new tariffs or any other aspect of your service from SSE Airtricity, we would love to help. Please call us on 0345 602 9857 for large business customers and 0345 266 1787 for small, medium and enterprise Business customers.

Thank you for choosing SSE Airtricity as your chosen electricity supplier.

When will my direct debit be taken out of my account?

Your direct debit will be taken out of your account 14 days after your bill is issued. This is shown as the 'Payment Due Date' on your bill.

Any extra non-direct debit payments you have made up to 5 days before the Payment Due Date will be taken off the balance of your direct debit; payments made after this will be credited to your next bill. 

What is a standing charge?

Standing charges are a combination of the fixed charges associated with providing electricity and gas network services and a share of the supply costs in servicing your account. They may vary by supplier. 

I don't think the amount on my bill is right - what should I do?

First check your consumption:

It could be that your previous bills have been based on estimated reads and this one is based on an actual meter read. Look at the back of your bills under the Usage Details section. If meter readings are estimated, they'll be clearly marked with (E). If your account has been estimated for a period of time, an actual meter read may mean a larger or smaller than expected bill. This is because your account may have been under or overestimated for a period of time and this bill is correcting that.

Is this bill based on an estimated read? If so, read and submit an actual meter read and we will cancel (reverse) this bill and re-bill you using these actual reads.

What period does the bill cover? Your current bill may cover a longer or shorter period than your previous bills. If so, you should check if the daily charge in this bill is in line with previous bills. This is calculated by dividing the total value of the bill by the number of days the billing period covers.

Have you changed the way you use electricity? Your energy consumption can increase for lots of reasons, for example fitting new appliances or machinery, extending your premises or changing your business hours.

The time of year can also impact the amount of electricity you use.  

What is a 'Reversal'?

A 'Reversal' takes place when you were previously issued a bill for the wrong amount. This can happen when:

  • We calculated your bill using an estimated reading, but later received an actual reading that was lower
  • The meter reading that was submitted and used to calculate your bill was incorrect
  • Your bill was charged at the wrong rate

If this happens, we’ll correct it on your next bill by ‘reversing’ (or refunding) the whole amount for the incorrect bill. This will appear on your bill as:

  • ‘Invoice Reversed: xxxx’ and
  • ‘Invoice Reversed: xxxx – VAT’ 

Where xxxx will be the invoice number from the incorrect bill.

We’ll then ‘charge’ the new correct bill amount, which is just the same as calculating the difference. This will appear as extra line items on your bill but it doesn’t mean you are being charged twice.

Any credit or debit due will be then be applied to your overall bill.

Have a question?

Our support team is here to help

Phone 
0345 266 1787

Monday to Friday
9am-5:30pm