What can I do if I'm having problems paying my bill?

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Help Centre

What can I do if I'm having problems paying my bill?

Contact us, we’re here to help

If you know there won't be enough money in your bank account to cover your direct debit, simply call our dedicated Business Energy team on 0345 266 1787 at least 5 days before your payment due date to cancel it.

If it’s less than 5 days before your payment is due, unfortunately we won’t be able to cancel your direct debit as it will already be initiated with your bank.

Other ways to pay your bill

To spread your payment throughout the month, you can use any of our payment methods – and without cancelling your direct debit.

If you make a payment up to 5 working days before your next bill is due to be paid, your direct debit payment will be reduced by that amount. If you make a payment less than 5 days before your payment due date we’ll carry the payment over to your next bill, so you will have less to pay next time.

What happens if your direct debit is unpaid

If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee.

If you don’t cancel your direct debit we will try to process it again immediately. We will attempt this three times in total. You will incur a charge for each unsuccessful attempt. 

f your direct debit is returned unpaid three times, you will have to:

    • Pay a security deposit*
    • Switch your payment method to non-direct debit, losing any direct debit discounts

*Security Deposits are calculated based on a company credit check and energy bill amounts.

If you are having difficulty paying the outstanding balance on your account, please contact our dedicated Business Energy team as soon as possible on 0345 2661787 so we can arrange a payment plan that suits you.