Payment

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Help Centre

All topics

Payment

What are my payment options?

You can make full or top-up payments using any of the following payment options:

Online Payments

You can now make payments through our SSE Airtricity online payment facility. You'll need the following to hand:

  • My SSE Airtricity login (or SSE Airtricity account number if you're not registered)
  • Credit or debit card
  • Valid email address 

Through your bank

  • Direct debit (to set up a direct debit contact our dedicated Business Energy team on 0345 2661787)
  • Standing order (you can set up a weekly, fortnightly or monthly standing order to pay a regular amount off your bill) Please use your SSE Airtricity account number as a reference
  • Online transfer
  • Phone banking

Our banking details - Electricity customers

Make sure to use your 6 or 7 digit SSE Airtricity account number as the bank reference. Without this reference, your payments won’t be credited to your account.

Bank: Ulster Bank

Account name: SSE Airtricity Energy Supply (NI) Ltd. 

Sort code: 98-00-60

Account Number: 51565133

Important: if you make a payment up to 6 working days before your next bill is due to be paid, your direct debit amount will be reduced accordingly. After that, we'll carry the payment over to your next bill, so you'll have less to pay next time.

Our banking details - SSE Airtricity Gas customers

If you're an SSE Airtricity Gas customer (formerly known as Phoenix Gas), you can find the relevant bank details on the SSE Airtricity Gas website.

Cheque

Please make cheques payable to SSE Airtricity Energy Supply (NI) Ltd and print your 6 or 7 digit SSE Airtricity account number on the back of your cheque. Without this reference, your payments may not be credited to your account, so be sure to include it.

You can post all cheques to:

SSE Airtricity Energy Supply (NI) Ltd
3rd Floor, Millennium House
19-25 Great Victoria Street
Belfast
BT2 7AQ
Northern Ireland.

By phone

Call our dedicated Business Energy team on 0345 2661787 to make a payment by debit or credit card*. (Monday to Friday, 9:00 – 17:30)

Cash payments

NEVER send cash payments in the post.

How do I pay by cheque?

You can pay your SSE Airtricity bill by cheque or bank draft. You should:

  • Complete the remittance advice slip at the bottom of your bill
  • Make sure the amount of your cheque/bank draft corresponds with the total due on your bill
  • Make your cheque/bank draft payable to SSE Airtricity Energy Supply (NI) Ltd
  • Write your SSE Airtricity account number on the back
  • Send it to SSE Airtricity Energy Supply (NI) Ltd, 3rd Floor, Millennium House, 19-25 Great Victoria Street, Belfast BT2 7AQ, Northern Ireland.

Please allow up to 5 working days for payments to appear on your SSE Airtricity account.

Topping-up your account by cheque

You can make top-up payments to your SSE Airtricity account by cheque. Just make sure your account number is on the back of your cheque and it will be credited to your account.

Direct debit customers

If you are a direct debit customer and you choose to pay your bill by cheque, make sure you send your cheque at least 10 days before your payment due date. Cheques lodged later than this will be rolled over as credit to your next bill and your direct debit charged as normal.

What can I do if I'm having problems paying my bill?

Contact us, we’re here to help

If you know there won't be enough money in your bank account to cover your direct debit, simply call our dedicated Business Energy team on 0345 266 1787 at least 5 days before your payment due date to cancel it.

If it’s less than 5 days before your payment is due, unfortunately we won’t be able to cancel your direct debit as it will already be initiated with your bank.

Other ways to pay your bill

To spread your payment throughout the month, you can use any of our payment methods – and without cancelling your direct debit.

If you make a payment up to 5 working days before your next bill is due to be paid, your direct debit payment will be reduced by that amount. If you make a payment less than 5 days before your payment due date we’ll carry the payment over to your next bill, so you will have less to pay next time.

What happens if your direct debit is unpaid

If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee.

If you don’t cancel your direct debit we will try to process it again immediately. We will attempt this three times in total. You will incur a charge for each unsuccessful attempt. 

f your direct debit is returned unpaid three times, you will have to:

    • Pay a security deposit*
    • Switch your payment method to non-direct debit, losing any direct debit discounts

*Security Deposits are calculated based on a company credit check and energy bill amounts.

If you are having difficulty paying the outstanding balance on your account, please contact our dedicated Business Energy team as soon as possible on 0345 2661787 so we can arrange a payment plan that suits you.

Can I pay online?

There are a number of ways you can make full or top-up payments on your SSE Airtricity bill online:

sseairtricity.com

Make a payment directly using our online payment facility. You’ll need your:

  • My SSE Airtricity login (or SSE Airtricity account number if you're not registered)
  • Debit or credit card, and
  • Valid email address. 

You can pay your SSE Airtricity bill online using your online banking service. Once you set SSE Airtricity up as a beneficiary on your account, you’ll be able to make payments directly from your bank account.

Make sure to use your 6 or 7 digit SSE Airtricity account number as the reference for any payments you make. Without this reference, your payments may not be credited to your account.

Through your online banking service

You can set SSE Airtricity up as a beneficiary on your account and make payments directly from your bank account.

You'll need to use your 6 or 7 digit SSE Airtricity account number as your bank reference. Without this reference, your payments may not be credited to your account, so be sure to include it.

You’ll also need SSE Airtricity’s bank details to do this:

Our banking details - Electricity customers

Bank: Ulster Bank

Account name: SSE Airtricity Energy Supply (NI) Ltd.

Sort code: 98-00-60

Account Number: 51565133

Please allow up to 3 working days for any payments to appear on your SSE Airtricity account. You can check your account balance anytime online through My SSE Airtricity.

Have a question?

Our support team is here to help

Phone 
0345 266 1787

Monday to Friday
9am-5:30pm