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Help Centre

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What are your terms and conditions?

You can view a copy of our Terms and Conditions here.

Details of our deemed contract scheme are available here.

What is the EU Consumer Checklist?

The EU Consumer Checklist is a set of questions prepared by the Utility Regulator and the Consumer Council for Northern Ireland to help consumers understand their rights and the obligations of energy providers. 

You can view a copy here.

SSE Airtricity Commercial Electricity Complaints Report 2018

  • Customer Number 2018: 13,540
  • Customer Complaints 2018: 197
  • % Complaints vs Customers: 1.45%
  • Complaints Closed: 196

Changes to pass-through charges

Changes to pass-through charges on your electricity bill

The Climate Change Levy will decrease from 0.847 pence per kWh to 0.811 pence per kWh. for Electricity customers.

This change equates to a decrease of 0.036p/kWh (£0.00036per kWh)

You can find out more about these Climate Change Levy updates at


These charges are reviewed bi-annually, and we expect the next change in pass-through costs to take effect on 1 October 2020, following the annual review of the Integrated Single Electricity Market ("ISEM"), transportation and distribution system charges.

Levy and Renewables Obligation (ROCs) please do not hesitate to contact us, or visit www.gov.uk or www.ofgem.gov.uk

More information

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