Miscellaneous

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

All topics

Miscellaneous

What are your terms and conditions?

You can view a copy of our Terms and Conditions here.

Details of our deemed contract scheme are available here.

What is the EU Consumer Checklist?

The EU Consumer Checklist is a set of questions prepared by the Utility Regulator and the Consumer Council for Northern Ireland to help consumers understand their rights and the obligations of energy providers. 

You can view a copy here.

SSE Airtricity Commercial Electricity Complaints Report 2018


  • Customer Number 2018: 13,540
  • Customer Complaints 2018: 197
  • % Complaints vs Customers: 1.45%
  • Complaints Closed: 196

Changes to pass-through charges

Changes to pass-through charges on your electricity bill

The Climate Change Levy will increase from 0.583 to 0.847 pence per kWh (£0.00847 per kWh) for Electricity customers.

This change equates to an increase of 0.264p/kWh (£0.00264per kWh).

Also, on the same date, the Northern Ireland Renewables Obligation (ROCs) will increase from 18.5% to 19% ROCs/MWh of electricity supplied. The buy-out price will also increase for each ROC from £47.22 to £48.78 per/MWh.

These changes equate to an increase of 0.05p/kWh (£0.0005 per kWh).

These changes are Government-mandated charges which must be applied by all electricity suppliers in Northern Ireland by 1 April 2019 and are beyond the control of SSE Airtricity.

SSE Airtricity expects the next change in pass-through costs to take effect on 1 October 2019, arising from the annual review of transportation and distribution system charges and the Integrated Single Electricity Market (“ISEM”).

For further information about the Climate Change Levy and Renewables Obligation (ROCs) please do not hesitate to contact us, or visit www.gov.uk or www.ofgem.gov.uk

More information

Have a question?

Our support team is here to help

Phone 
0345 266 1787

Monday to Friday
9am-5:30pm