Who do I contact if there’s a fault with my connection?

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Who do I contact if there’s a fault with my connection?

Typical faults include loss of supply, cable dig-ins and fallen power lines but for more information on faults and electricity safety please visit the NIE Networks website. If there’s a fault with your connection, you should contact NIE Networks:

  • Phone - 03457 643 643 (24 hours a day for failure of supply, Monday – Friday 8.30am-5pm for general enquiries excluding public and bank holidays)
  • Post - NIE Networks, 120 Malone Road, Belfast, BT9 5HT

NIE Networks are responsible for operating and maintaining the electricity network in Northern Ireland, no matter which supplier you‘re with.

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What do I do if I have a power cut?
Who do I contact if there’s a fault with my connection?

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