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All Help centre topics

I’m worried about paying my bills. What supports are there to help me?

We’re here to help. If you’re having difficulty with your energy costs you can speak to one of our friendly advisors who will help find a solution that works for you and us. If you’ve concerns about your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 0345 266 1787　where we’ll work together to find a resolution.

Covid-19

What do I do in an emergency?
Is your Customer Service Team still available to contact?
I received a meter read alert, but I can’t access my meter now. What should I do?
I’m worried about paying my bills. What supports are there to help me?
Can I postpone my utility bill payment?
What happens if I can’t pay my bills on time?
My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?
I don't have a direct debit set up for my business account. How can I pay my bill?
My question I have isn’t here?

All Topics

Have a question?

Our Customer Service Team is here to help

Phone
0345 266 1787

Monday to Friday
9am-5:30pm