How can we help you?

Covid-19

I’m worried about paying my bills. What supports are there to help me?

We’re here to help. If you’re having difficulty with your energy costs you can speak to one of our friendly advisors who will help find a solution that works for you and us. If you’ve concerns about your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 0345 266 1787 where we’ll work together to find a resolution.

Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.