I received a meter read alert, but I can’t access my meter now. What should I do?

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Help Centre

I received a meter read alert, but I can’t access my meter now. What should I do?

If you can’t send in a meter reading don’t worry. We’ll use the estimates when needed and will update these when we receive readings from Northern Ireland Electricity Networks Limited. If you receive an estimated bill and it’s not accurate, we’ll amend this on a future bill when we receive your next meter reading. 

Have a question?

Our support team is here to help

Phone 
0345 266 1787

Monday to Friday
9am-5:30pm