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Help Centre

All topics


What do I do in an emergency?

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours)  

Northern Ireland Electricity Networks Limited are responsible for operating and maintaining the electricity network in Northern Ireland, no matter which supplier you are with. 


Is your Customer Service Team still available to contact?

We continue to provide our full customer service to our customers over the phone and via our online channels. We’re here to answer your questions.



We recommend, where possible, to register your business for your online account through our website, where you can manage your account through our self-serve application. You can log in or register at 

We will continue to provide regular updates here and also via our Facebook and Twitter feeds. 

I received a meter read alert, but I can’t access my meter now. What should I do?

If you can’t send in a meter reading don’t worry. We’ll use the estimates when needed and will update these when we receive readings from Northern Ireland Electricity Networks Limited. If you receive an estimated bill and it’s not accurate, we’ll amend this on a future bill when we receive your next meter reading. 

I’m worried about paying my bills. What supports are there to help me?

We’re here to help. If you’re having difficulty with your energy costs you can speak to one of our friendly advisors who will help find a solution that works for you and us. If you’ve concerns about your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 0345 266 1787 where we’ll work together to find a resolution.

Can I postpone my utility bill payment?

We’re happy to set up payment arrangements to allow our customers to pay in instalments. Get in touch with a member of our team as soon as you can to discuss options for your business. 

What happens if I can’t pay my bills on time?

We would like to reassure you that any of our customers with concerns about their energy bills can speak to us and we’ll work with them to find a resolution together, just call us on 0345 266 1787 or contact your Relationship Manager directly.

My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?

We strongly recommend that you register for online access to our self-service portal at Here you’ll be able to view your bill and update your details. Get I n touch with our Customer Service Team if you need any help

I don't have a direct debit set up for my business account. How can I pay my bill?

You can make a card payment online if you register for online access to our self-service portal at Alternatively, you can call our Customer Service Team on 0345 266 1787 to discuss the options available to your business


My question I have isn’t here?

For a full list of questions and answers check out our Help Centre. Alternatively you can reach us on webchat or by calling us on 0345 266 1787. You can also contact us through social media at Facebook or Twitter.

Have a question?

Our Customer Service Team is here to help

0345 266 1787

Monday to Friday