Covid-19

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Help Centre

All topics

Covid-19

What do I do in an emergency?

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

Northern Ireland Electricity Networks Limited are responsible for operating and maintaining the electricity network in Northern Ireland, no matter which supplier you are with.

 

Is your Customer Service Team still available to contact?

At SSE Airtricity we’re committed to supporting efforts to limit and delay the spread of Coronavirus (Covid-19) and the wellbeing of our colleagues, customers and the communities we serve is our number one priority. Please be assured we’re operating as normal and will endeavour to continue doing so.

We continue to monitor and assess the situation across all of the jurisdictions we operate in and are working in line with Governments’ latest guidance, updating our approach as it evolves.

We’re doing everything we can to continue the same level of service that you’re used to in the coming weeks. We will continue to provide regular updates here and also via our Facebook and Twitter feeds.  

 

We appreciate your patience if you do experience some delays. We recommend, where possible, to register your business for your online account through our website, where you can manage your account through our self-serve application. You can log in or register at sseairtricity.com/account

Alternatively;

 

I received a meter read alert, but I can’t access my meter now. What should I do?

If you can’t send in a meter reading don’t worry. We’ll use the estimates when needed and will update these when we receive the quarterly readings from Northern Ireland Electricity Networks Limited. If you receive an estimated bill and it’s not accurate, we’ll amend this on a future bill when we receive your next meter reading.

I’m worried about paying my bills. What supports are there to help me?

We understand this is a challenging and uncertain time for many businesses. If you’ve concerns about your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 0345 266 1787 where we’ll work together to find a resolution.

 

Can I postpone my utility bill payment?

We’re happy to set up payment arrangements to allow our customers to pay in instalments. Get in touch with a member of our team as soon as you can to discuss options for your business.

 

What happens if I can’t pay my bills on time, will I lose supply?

No. Rest assured we won’t be disconnecting any customers during this period. We understand this is a very challenging and uncertain time for many of our customers. We would like to reassure you that any of our customers with concerns about their energy bills can speak to us and we’ll work with them to find a resolution together, just call us on 0345 266 1787or contact your Relationship Manager directly.

 

I recently received a disconnection notice and I’m worried I’ll lose power. What do I need to do?

The speed at which this situation is developing has meant we were not able to stop all automated letters and notices being sent to customers. However, we want to assure anyone who has received a system generated email or notice regarding outstanding bills or potential disconnections that we will not be acting upon them at this time.

 

My bill is posted to the business premises, but I am working remotely and can’t access it. How can I view my bill?

We strongly recommend that you register for online access to our self-service portal at sseairtricity.com/account. Here you’ll be able to view your bill and update your details. Get in touch with our Customer Service Team if you need any help with this.

I don't have a direct debit set up for my business account. How can I pay my bill?

You can make a card payment online if you register for online access to our self-service portal at sseaitricity.com/account. Alternatively, you can call our Customer Service Team on 0345 266 1787 to discuss the options available to your business.

 

My question I have isn’t here?

No problem, check out our full Help Centre. Alternatively you can reach us on webchat or by calling us on 0345 266 1787. You can also contact us through social media at Facebook or Twitter

 

Have a question?

Our support team is here to help

Phone 
0345 266 1787

Monday to Friday
9am-5:30pm