Complaints Handling

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Help Centre

Complaints Handling

If you are unhappy with any aspect of our customer service we promise to deal with your complaint efficiently and effectively and within agreed timescales.

We value customer feedback and promise to regularly review our procedures.

Our Code of Practice on Complaints Handling Procedure

First class customer service is vital to us. However, sometimes we make mistakes. If we fail to offer excellent customer service, we will try to fix the problem and make sure it does not happen again.

You can read our full code of practice on complaints handling here.

Have a question?

Our support team is here to help

Phone 
0345 266 1787

Monday to Friday
9am-5:30pm