Product Terms and Conditions

1 Year Electricity 

• Guaranteed discount(s) against SSE Airtricity Standard electricity unit rates. All domestic electricity prices quoted from 1 November 2023. Subject to a 1 year fixed term contract. 5% VAT rate applies. Prices may be subject to change. Figures have been rounded to two decimal places. Discounts vary by meter type.

• View terms & conditions 

• If you have selected our Budget Plan, you will be billed every month. Your bill be sent to you via email and will also be available online. Otherwise you will receive an electricity bill every two months by the statement method you have chosen.

• The Energy Price Guarantee gives a p/kWh discount against the SSE Airtricity unit rates from 1 November 2022 and is subject to change or withdrawal on the UK Government's review.

General Terms & Condition

See General Terms & Conditions of Supply (PDF, 285KB).

Tariff Information

See Tariff Information Sheet.

EU Consumer Checklist

See EU Consumer Checklist.

Sales Guarantee

Read our Sales Guarantee. 

Product Terms and Conditions.

12 month fixed term contract:

View product terms & conditions (PDF)

View welcome credit terms & conditions (PDF)

1 Year Electricity 

General Terms & Conditions

See General Terms & Conditions of Supply (PDF, 285KB).

Tariff Information

See Tariff Information Sheet. 

EU Consumer Checklist

See EU Consumer Checklist.

Sales Guarantee

Read our Sales Guarantee. 

1. Price as per monthly instalment repayment schedule with the Supplier for the agreed term and also detailed in the Welcome letter from SSE Airtricity for on-bill repayment schedule.
2. The monthly instalment payable under the Offer will be charged to You via your SSE Airtricity bill.
3. Payment to be made by setting up a monthly direct debit.
4. Valid for Business Energy Customers in ROI only.
5. There is no cash alternative to this offer.
6. This offer is subject to credit check, suitability, booking availability and geographical restrictions.
7. On completion of the LED lighting upgrade works by Verde Energy Group we will send you a letter prior to the commencement of the repayment schedule, to notify You of the monthly amounts and duration of the agreement. The repayments will continue for the duration of the agreement, unless you terminate your agreement with SSE Airtricity on receipt of the welcome letter.
8. Once you have received the Welcome Letter with details of the on-bill repayment schedule, there is a 14-day cancellation period. If you wish to cancel you should contact SSE Airtricity Business Energy Customer Service on 0818 81 21 44 to confirm. SSE Airtricity will notify Verde Energy Group, who will be due payment in full for the LED lighting upgrades
9. Full Lighting As A Service terms and conditions can be found within the marketing email to register expression of interest for the offering.

12 month fixed term contract - View product terms & conditions (PDF).

12 month fixed term contract - View product terms & conditions (PDF)

12 month fixed term contract - View product terms & conditions (PDF).

12 month fixed term contract:

View product terms & conditions (PDF).

View welcome credit terms & conditions (PDF).

12 month fixed term contract:

View product terms & conditions (PDF).

12 month fixed term contract:

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

View Product Terms & Conditions

Note on tariffs  

You will receive an Annual statement once every 12 months. 

General Terms & Conditions

See General Terms & Conditions of Supply (PDF, 285KB)

EU Consumer Checklist

See EU Consumer Checklist.

Sales Guarantee

Read our Sales Guarantee.

Welcome credit

£5 Welcome Credit is only available for new customers to SSE Airtricity electricity Key Pad. The £5 will be applied during your transfer call. This welcome credit can only be applied once and cannot be used in conjunction with any other offer. There is no cash alternative. We reserve the right to amend welcome credits. £5 Welcome Credit is inclusive of VAT. 

12 month fixed term contract:

View product terms & conditions (PDF).

View welcome credit terms & conditions (PDF).

12 month fixed term contract:

View product terms & conditions (PDF)

View welcome credit terms & conditions (PDF).

12 month fixed term contract:

View product terms & conditions (PDF).

View welcome credit terms & conditions (PDF).

12 month fixed term contract:

View product terms & conditions (PDF)

12 month fixed term contract:

View product terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

12 month fixed term contract:.

View product terms & conditions (PDF).

View Tesco gift card terms & conditions (PDF).

When you sign up to SSE Airtricity, we'll take care of everything to get you switched over. Find out what happens if you're a new electricity customer, and how long it will take to get up and running.

Sign up

You can sign up online, by phone or through a door-to-door salesperson.

Supplier notice

We'll contact your old supplier and initiate the switch.

Welcome letter 

You'll receive your new SSE Airtricity account number.

Meter reading

We'll verify your meter reading to make sure your first bill is right.

Final bill

Your old supplier will send your last bill

First bill

You'll receive your first bill - this will be dated back to when you signed up.

Important things to know

• Timings may vary, but everything should happen within 4 to 6 weeks
• Don't worry if you don't hear from us; this means your switch is going as planned. We'll only call if something goes wrong
• Your supply won't ever be disrupted, even if the switching process takes longer than normal.

Things that can slow down the switching process

If there are any delays with your switchover, we'll always let you know.

• Your meter reading was too high/too low
  If your new meter wasn't read correctly or if the wrong meter was read, we'll ask you to submit another reading (we have a Meter Reading Guide if you need it).
• Wrong MPRN number
  Your MPRN number changes every time you move as it's linked to your property, not your account. If this happens, we'll only find out when NIE Networks verifies your first meter reading and provides us with the correct number for your property.
• Incorrect bank details (for direct debit customers)
  If any of your details weren't entered correctly, we may not be able to set up your direct debit or process your first payment.

When you should contact us

If any of your details including your name, email, address or phone number weren't entered correctly during signup, we may not be aware or be able to contact you if there's a problem. So please let us know if:

• Your Welcome Letter hasn't arrived within 2 weeks.
• Your first SSE Airtricity bill hasn't arrived within 4 to 6 weeks (check My SSE Airtricity first if you signed up to eBilling)
• You're having problems registering for My SSE Airtricity because your email address doesn't match.

Three things all new customers should know:

• Meter readings
  You don't have to submit meter readings but your bill will be more accurate if you do.
  Learn more about meter readings

• Ways to pay
  There are lots of ways to pay and you can make payments towards your next bill at any time. All you need is your SSE Airtricity account number to get started.
  Learn more about ways to pay

• Our Discounts
  Are you getting all of our discounts? Sign up for both eBilling and Direct Debit to get the best rates possible.
  Learn more about our discounts

You can switch to SSE Airtricity if you’re renting, provided your property has a separate electricity and/or gas meter and that your bills are currently in your name.

If you’re unsure contact your landlord first, as they’ll be responsible for taking over the account should you move out.

If your house or apartment is in a scheme

If you want to open an SSE Airtricity account for your new property, you can:

• Get the MPRN from your builder or estate agent
• Call our Sales team on 0345 864 3546, stating that yours is a new connection site.
• They’ll send a request for a new connection to Northern Ireland Electricity Networks.
• You will be contacted by Northern Ireland Electricity Networks to arrange for your meter to be installed. 

If your house is self-built

• You’ll need to contact Northern Ireland Electricity Networks directly on 0345 455 455 to complete an application form for new connections.
• Call our Sales team on 0345 864 3546 to get a meter installed and arrange for the supply of electricity to your home.
• They’ll send a request for a new connection to Northern Ireland Electricity Networks.
• Northern Ireland Electricity Networks to arrange for your meter to be installed 
• If all the work on your property has been completed to Northern Ireland Electricity Networks specifications, they will install your meter.