SSE Airtricity: Covid-19 Update

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Covid 19 update: Our commitment to you

At SSE Airtricity, the safety and wellbeing of our colleagues, customers and the communities we serve will always be our number one priority. Our teams are working hard to maintain our essential services and power to customers all over Ireland.

 

I’m delighted to say our team have been safely working from their homes which has enabled us to operate as normal and provide the service that our customers have come to expect from us.

 

We’re committed to helping our customers and playing our part to help communities get through this crisis together. If you have any concerns about your energy bills please contact us and we’ll find a resolution together.

 

The global pandemic has affected us all, but it has also demonstrated only concerted, focused effort can solve a crisis – and that goes for the climate emergency too. We believe that by working together and making small changes we can all overcome the challenges that lie ahead.

 

In the meantime, we’ll continue powering homes and business around Northern Ireland while helping communities enjoy a greener, more sustainable future.

 

Thank you and stay safe,

Klair Neenan,
Managing Director,
SSE Airtricity

 

Our Customer Care Team:

We continue to provide our full customer service to our customers over the phone and via our online channels. We’re here to answer your questions

Concerns about paying your energy bills:

If you’ve concerns about paying your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 0345 266 1787, we’re committed to working with you to find a resolution together.

 

Meter readings:

Meter readings were suspended for a short period of time, therefore we encourage you to submit meter readings where it is safe to do so.  Your energy usage may have changed over this period and providing us with an actual meter reading will ensure you get billed for the energy you have used.

  • Simply make a note of your reading from your meter. If you need help on how to read your meter, visit our meter reading page.
  • Submit your meter reading online
  • We’ll use your reading to more accurately calculate the energy you’ve used for your next bill.
  • For more information on meter readings, click here

 

Self-Service through your online Account

  • Our online self-service website allows you to undertake many of your day to day interactions with us. To make sure we can quickly deal with our most in need customers, we’d ask that, where possible, you log on to your online account first. To register your business for an onlineaccount please click
  • The Consumer Council of Northern Ireland has provided updates and further information on your consumer rights across a variety of areas that are being affected by COVID-19 (coronavirus). For more information please click here.

 We will continue to provide regular updates here on our website and also via our Facebook and Twitter feeds.