SSE Airtricity: Covid-19 Update

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Covid 19 update: Our commitment to you

Last Updated:  April 2021

At SSE Airtricity, the safety and wellbeing of our colleagues, customers and the communities we serve will always be our number one priority.

Klair no background

At SSE Airtricity we’re here to support our customers through 2021 and to help homes, businesses and communities across Northern Ireland overcome the challenges we are all facing at this time.

As the vaccine rollout continues, and as restrictions begin to ease in the weeks and months ahead, we share everybody’s hope for the safe reopening of society. SSE Airtricity has a longstanding history of supporting the communities in which we operate, and we are proud to see the SSE Arena, Belfast being at the forefront of the fight against Covid-19 helping to deliver up to 40,000 vaccines every week. The Covid-19 vaccination Centre at The SSE Arena Belfast will operate alongside the other trust centres; GP practices; and participating community pharmacies to deliver the vaccine across Northern Ireland.

As we emerge from this pandemic, our teams will continue to be here if you need us. I would encourage any of our customers that are struggling with their energy costs to contact our teams who will work with you to find a solution.

Rest assured, we will continue to monitor for, and adopt to, updates to the public health guidance as the health and safety of our teams and our customers remains the utmost priority at this time.

 Klair Sig 2

Klair Neenan,
Managing Director


We’re fully complying with government guidelines, so our teams have been safely working from their homes and will continue to do so for the foreseeable future. We continue to offer our full range of services and endeavour to always meet the standard our customers expect from us. However, there may be delays with some of our services while our teams are working from home and your experience might be a little different. We appreciate your patience and support as we continue to do everything we can to look after our colleagues and customers.

Meter readings

We continue to encourage you to submit meter readings where it is safe to do so. Your energy usage may have changed over this period and providing us with an up to date meter reading will ensure you only get billed for the energy you have used.

If you can’t send in a meter reading don’t worry. We’ll use the estimates when needed and will update these when we receive your actual meter readings from NIE Networks. If you receive an estimated bill and it’s not accurate, we’ll amend this on a future bill when we receive your next meter reading.

Self-service through your online account

Many of your day-to-day interactions with us can be carried out on our online self-service portal. To make sure we can quickly deal with our most in need customers, we’d ask that, where possible, you log on to your online account first. You can manage your account online by registering your business here.

Sign up for paperless billing and stay informed from wherever you are working

If you currently receive your SSE Airtricity bill by post, you can switch to paperless billing through your online account. Instead of receiving your SSE Airtricity bill by post we will send you an email notifying you when your bills are ready to view online.

Concerns about paying your energy bills

If you have any concerns about paying your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 0345 266 1787, we’re committed to working with you to find a resolution together. We’re committed to helping our customers and playing our part to help communities get through this crisis together.

Our Customer Care Team

We continue to provide our full customer service over the phone and via our online channels. We’re here to help.

We will continue to provide regular updates here on our website and also via our Facebook and Twitter feeds.