Terms and Conditions

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26th February 2022

Terms and Conditions

From 28 March 2022 our General Terms and Conditions for household customers will change to include updated terms related to legal requirements and business practices.

This includes revisions to a number of terms in the following sections:

  • Transfer and Use of Information
  • Smart Metering

Please note that these changes do not affect your right of withdrawal.

You can view our terms and conditions in full here:

  • Terms and Conditions before 28 March 2022
  • Terms and Conditions after 28 March 2022

If you have any questions, please contact our customer service team on webchat at sseairtricity.com or by calling 0818 40 40 70. We’re here to help Monday to Friday, 8am to 8pm. In addition, our webchat service is also available weekends and Bank Holidays, 10am to 6pm.


25th March 2022

Online services unavailable this Saturday

Read more