• War in Ukraine and heightened geopolitical tensions have resulted in sustained and unprecedented increases in wholesale energy costs
SSE pledges customer support fund of up to £21m including price promise which gives extra assistance to around 60,000 eligible customers
• SSE Airtricity to contact existing customers in financial difficulty who will benefit from its price promise, protecting them from this increase
• International energy crisis directly impacting energy suppliers in Ireland and the UK
26 August 2022: As global energy markets continue to experience significant pressure, SSE Airtricity has today announced a 35.4% increase to its residential electricity unit prices.
The increase will be effective from 1 October 2022 and means a typical customer will see costs rise by around £0.91 per day*.
Recognising the strain many households are feeling, due to the cost of living crisis, SSE Airtricity previously announced a range of supports to help its financially vulnerable customers. These measures total up to £21m including a price promise which will offset the price change for around 60,000 eligible customers. This price promise holds their electricity costs at June 2022 levels until 31 March 2023. SSE Airtricity will contact eligible customers directly through September with the details of the support.
SSE Airtricity also welcomes the recent establishment of the NI joint taskforce on the delivery of customer supports in Northern Ireland and remains committed to working in partnership with key stakeholders on the solutions required to deliver necessary supports to those who need it most.
Klair Neenan, Managing Director of SSE Airtricity said:
“We know this news will be disappointing for our customers. It was hoped market volatility would ease, but the global energy crisis continues to impact gas and electricity costs for all energy suppliers.
“However, we are acutely aware of the impact this has for households and are working hard to help where we can. This includes our £21m support fund offsetting today’s announced price change for our existing financially vulnerable customers for the winter period. During the course of the year, SSE Airtricity has partnered with trusted local charities and delivered charitable donations of almost £2 million which will be used to support people who are struggling with the cost of living.
“SSE Airtricity has a longstanding commitment to working with our customers. Our customer support fund is aimed at helping customers experiencing financial difficulty through the current cost of living and energy crisis.
“As always, we encourage any customer who is having difficulty with their energy bills to contact us. We will work with them to find a solution together, including flexible payment plans, budget plans, and different payment methods such as pay-as-you-go options.
“While it is difficult to know when wholesale prices will begin to improve, we are committed to reducing our prices as soon as we can.”
Customers who wish to speak about becoming more energy efficient or about their energy usage can contact us by visiting sseairtricity.com or calling 0345 601 9093. Customers are advised to submit meter readings to ensure billing accuracy. This can be done online through the SSE Airtricity website.
In addition to support and advice available from SSE Airtricity, the company is also making customers aware of free independent help and information from the Consumer Council on 028 9025 1600 and NI Energy Advice on 0800 111 4455 or online at www.nidirect.gov.uk/contacts/ni-energy-advice
* From 1 October 2022, the typical annual cost of home electricity will be £1,274.78, based on a customer on 24hr SmartSaver default credit meter tariff (Direct Debit with eBilling) with typical consumption of 3,200 kWh. Figures are inclusive of VAT. Actual costs vary according to meter type, individual tariff and consumption.