Help managing your energy bills

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14th October 2022

Help managing your energy bills

The global energy crisis is a serious challenge for homes and businesses across Ireland, and at SSE Airtricity we’re committed to helping you when you need it. There are lots of things we can do to help make your energy bills more manageable. We’ll work with you to find a solution, no matter how big or small it may be.

Managing your bills

There are lots of things we can do to help make your energy payments easier to manage.

Topping up: Did you know you can make prepayments off your bill before it’s issued? This can help you budget if you are paid weekly, fortnightly or monthly. You can do this quickly and easily with our handy app or by logging in to My SSE Airtricity.

Meter Readings: Providing meter reads to us ensures your bills are accurate and that you only pay for actual usage and not estimated usage. Submit your meter reads online, through our mobile app or through ESB Networks. Sign up to our free, handy reminder when a meter read is due, so you’ll never have to worry about estimates again. For more information on how to read your meter.

For everything you need to know about meter readings visit here.

Avail of discounts: Switch to direct debit and eBill if you haven’t already, this is a simple way to save on your energy bills. Customers on direct debit and ebillling receive additional discounts. Log in to My SSE Airtricity to update your details. 

As an existing customer you may be eligible to renew your contract and avail of a better rate. Find out more about renewal offers here.

Prepayment Meters: If you're a prepayment meter customer, you’ll find helpful information about topping up, replacing cards or keys and emergency credit info here.

Understanding your bill: We have compiled a guide to understanding your bill, for more information visit here

Your bill explained: To understand your bill, we’ve compiled a simply userguide explaining your bill in more detail;

Electricity only bill
Electricity & gas bill explained
Budget Plan bill

Managing debt

We understand that keeping on top of your energy bills can be difficult. If you’re worried about your energy costs, there are some things we can do to help you.

If you’re finding your energy bills difficult to manage, our team will help you by;

  • Revising a repayment plan that suits you
  • Reviewing your payment methods and finding one that works best for you
  • Sharing resources and details of experts who can help advise on you helping manage your debt

Call us on 0818 81 22 20 so we can explain your bill to you and arrange a payment plan if you need one.

If you’re already on a payment plan with us and your circumstances have changed, call us on 0818 81 81 11 and we’ll discuss the different solutions available for you to help manage your account. You may also find it useful to talk to the Money, Advice and Budgeting Service (MABS) about your personal finances. Find more information here.

Pay as you go meter: Some customers prefer to have a prepayment meter installed to allow for better budgeting. This meter allows you pay for your energy before you use it, meaning you will not receive any unexpected bills. It can also help you to manage arrears. For further information on Prepayment meters here.


30th June 2022

Download the new and improved SSE Airtricity mobile app

Read more