Government Supports for Domestic Customers

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21st October 2022

Government Supports for Domestic Customers

The UK Government has introduced a range of supports for domestic energy customers starting this winter.

Energy Price Guarantee

The Energy Price Guarantee Scheme reduces the unit cost of electricity and gas that a typical household in Northern Ireland will pay for their energy.

Electricity customers will see a discount off the SSE Airtricity unit rates by an average of 19.91p/kWh equating to a unit rate reduction of 49.3%. Gas customers will benefit from a discount of an average of 4.83p/kWh which is equal to a unit rate reduction of 38.2%.

This government support discount is applied per Kilowatt Hour used; therefore, customers savings will depend on how much energy they use. However, the average electricity bill will decrease by about £321 and the average gas bill will decrease by about £415 during the scheme^.

This Government scheme will be effective from October 2022 to 31 March 2023.

The Energy Price Guarantee is in addition to the £400 Energy Bill Support Scheme (EBSS) announced by the Government this year for domestic electricity customers.

^Decreases based on a household customer on 24hr Standard credit meter tariffs with a typical annual consumption of 3,200 kWh for electricity, and 12,000 kWh for gas (with seasonality weighting applied to consumption). Figures inclusive of unit rate and VAT. Figures are based on SSE Airtricity’s current standard tariff, and the current government support discounts implemented from 1 November 2022. Actual savings will vary according to meter type, individual tariff, and consumption.

Frequently Asked Questions:

How do I know if I am eligible for the scheme?

All Domestic customers are eligible to receive these supports. You’ll see the discount applied to your bill from November 2022.

How will I receive these supports?

Credit meter customers will have the support discount automatically applied to their bill.
Prepay customers will have the support discount applied to their unit rate. Prepay customers will need to top up their meter from 1 November to have these discounts applied.

When will I see this support apply to my bill?

Domestic energy customers will have the support discount (Energy Price Guarantee) applied to their bills from 1 November 2022.

How are the rates calculated?

The discount rates per kWh are calculated by the UK Government. For more information on how these rates are calculated, please click here.

How come I can see different discount rates on my bill?

The support discount is set by the Government. If your meter has more than one register, Economy 7 meters for example, the discount is applied across each of the different registers so that the discount holds the same value regardless of your meter type.

How often will my discount per kWh change?

If the discount per kWh reviewed by the Government changes, suppliers will be made aware of the revised discount rate. Based on this review, discounts may or may not change. Any change in discount will automatically be applied to your bill.

Where can I find more information about this scheme?

For more information on how the Government is supporting domestic customers click here.

What happens when the scheme ends in April 2023?

The UK Government has announced that they will continue to review and consider how to support households and businesses with energy bills after April 2023. For more information on Government plans from April 2023 please click here.

What rate will I be charged when the scheme ends?

The scheme will be in place until April 2023. When the scheme ends, you will be charged the SSE Airtricity rate applicable to your contract at the time.

I run a business from my home. What Scheme am I entitled to?

Eligible businesses will receive Government supports through the Energy Bill Relief Scheme (EBRS). 
Domestic customers will receive Government supports through the Energy Price Guarantee (EPG).

Will this discount be affected by the £400 electricity credit announced by the Government?

No, the Energy Price Guarantee is in addition to the £400 Energy Bill Support Scheme announced by the Government this year for domestic electricity customers.


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