General Terms and Conditions

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18th July 2023

General Terms and Conditions

Our General Terms and Conditions for non-domestic customers will change from the 17 August 2023 to include updated terms related to legal requirements and business practices.

This includes three additional clauses to our General Terms and Conditions:

  • Service Quality Level
  • Information on our Tariffs, Products or Services
  • Access to Consumption Data

Please note that these changes do not affect your right of withdrawal.


If you have any questions, please contact our customer service team by calling 0818 81 21 44. We’re here to help Monday to Friday, 9am – 5.30pm.


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