General Terms and Conditions

All news, News

17th June 2022

General Terms and Conditions

Our General Terms and Conditions for household customers will change from the 20 July 2022 to include updated terms related to legal requirements and business practices.

This includes an additional clause in our Terms:

  • Clause 24, Microgeneration

Please note that these changes do not affect your right of withdrawal.

If you have any questions please contact our customer service team on webchat at or by calling 0818 40 40 70. We’re here to help Monday to Friday, 8am to 8pm. In addition, our webchat service in also available weekends and Bank Holidays, 10am to 6pm.

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