General Terms and Conditions Change

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8th December 2020

General Terms and Conditions Change

Our general Terms and Conditions for household customers will change from the 8th January 2021 to include updated Terms related to regulatory requirements and business practices.

This includes the addition of new sections:

  • Smart Metering
  • Interference with Metering Equipment

And includes revisions to a number of terms in the following sections:

  • Definitions and Interpretation
  • Supply & Term
  • Security Deposit
  • Prices and Payments
  • Pay-As-You-Go Metering
  • Change of Supplier
  • Customer Charter and Codes of Practice
  • Contact Details

Please note that these changes do not affect your right of withdrawal..

You can view our updated Terms and Condition in full here.

If you require further information on the above, please contact our customer service team on LoCall 1850 81 22 20. We are open

Monday to Friday 8am-8pm. You can also email our team on or live chat with our team online.