We experienced a major system outage on Friday, 30 September which impacted our online self-service platform and the SSE Airtricity app. This was caused by surging demand which reached double our peak capacity for online service requests.

We apologise to all our customers for the inconvenience and would like to assure you that no customer will be financially impacted by this outage. Customers can submit a meter reading to customerservice@sseairtricity.com and all reads received by midday on 2 October will be honoured at the pre-price change rate. Reads submitted by email should include the subject line “Meter Read”.

Our IT and Operational teams worked throughout the night and our systems have started to come back online and operate as normal. Our team are continuing to monitor for issues throughout the weekend and ask any customer experiencing technical issues to please bear with us and try again later. Pre-pay-meter customers can continue to purchase vends from usual outlets and online as our systems come available.