Can I get a credit balance refunded to my bank account?

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Help Centre

Can I get a credit balance refunded to my bank account?

If your account is in credit this usually means:

  • The payments you made during your billing period were more than your bill amount
  • You had a reversal that was larger than your current bill 

We’ll automatically roll your credit over to your next bill, but if the balance is significant you can contact our Customer Services team to arrange a refund.

Budget Plan customers:

Sometimes your statement will appear in credit – this is because you pay more than you normally would during the summer months to avoid large bills in winter.

If your credit balance remains significant we will reduce your monthly payments to balance it out – it doesn’t mean you are actually due a refund. 

Payments and Refunds


Phone
1850 81 22 20^ 

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays
10am - 6pm 

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^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.