The Energy Engage Code

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The energy engage code

Energy Engage Code 2023

For customers concerned about paying electricity and gas bills

The Energy Engage Code

What is the Energy Engage Code?

SSE Airtricity, working with other suppliers have put together an Energy Engage Code for customers who are concerned about paying their energy bills or have fallen into arrears. 

The aim of the Code is to:

  • encourage you to communicate with us

  • tell you more about how we assess your circumstances

  • tell you more about other supports available to you.

This will help you:

  • manage your payment plan

  • avoid arrears

  • avoid disconnection of your energy supply.

You can work with us:

  • to manage a payment plan, or

  • by having agreed to have a Pay As You Go (PAYG) meter installed if this options suits your needs

The Code outlines the five key promises to customers who are engaging, what you can expect from us when you engage and details other supports that may be available to support you.

This Code has been developed by energy suppliers working together and is in addition to our regulatory Codes of Practice which detail the services we offer you.

A copy of the Code is available HERE and further information is also available at: